Track your order

Every order ships free with tracking.

Where to find your tracking number

When your order ships, usually 1-3 business days after you place it, we email you a tracking number and a link to follow your parcel. If you don't see that email, check your spam or promotions folder.

You can also check your order at any time with the "View your order" link in your order confirmation email.

What a normal journey looks like

Your bracelet ships from our international partner warehouse. Delivery usually takes 7-12 business days after it ships, though we can't guarantee it.

  1. Order confirmed: you get a confirmation email right away.
  2. Processing, 1-3 business days: your bracelet is packed at our partner warehouse.
  3. Shipped: we email your tracking number. The first scan can take a few days to show up.
  4. International transit: your parcel travels to the US. Tracking may show few or no updates for several days during this stage, and that's normal.
  5. Arrival in the US: your parcel clears customs. We've prepaid the import duties, so there's nothing for you to pay.
  6. Final delivery: a US carrier usually handles the last stretch, and your tracking may show that carrier's name.

Business days are Monday to Friday. Public holidays and the busy weeks before Christmas can add a few days. For Christmas gifts, order by December 1 for the best chance of delivery in time. We can't guarantee holiday delivery dates.

When to contact us

  • If your tracking hasn't updated for 10 business days, email us. We'll reship your order or refund it.
  • If you haven't had a tracking email after 3 business days, check your spam folder first, then email us and we'll send it over.
  • If tracking says delivered but you can't find the parcel, check your mailbox, porch, any parcel lockers or mailroom, and with neighbors. Carriers sometimes mark a parcel as delivered a little early, so give it until the end of the next business day. If it still hasn't turned up, email us and we'll look into it with the carrier.
  • If the address is wrong, email us as soon as you notice. If your order hasn't shipped yet, we'll do our best to update it.
  • If your order arrives damaged, faulty or wrong, email us a photo within 14 days of delivery. We'll send a free replacement or refund you, and you won't need to send anything back.

Email hello@quietsparkjewelry.com with your order number (it starts with #). We reply within 1 business day, Monday to Friday.