Shipping policy

Last updated: October 19, 2026

This policy covers orders placed at quietsparkjewelry.com.

At a glance

  • Shipping is free and tracked on every order.
  • We ship within the United States only.
  • Processing takes 1-3 business days.
  • Delivery typically takes 7-12 business days after your order ships.
  • We prepay US import duties, so there's nothing to pay on delivery.
  • For Christmas, order by December 1 for the best chance of delivery in time. This isn't a guarantee.

Where we ship

We ship to addresses in all 50 US states and Washington, DC. We don't ship outside the United States, including to US territories, at this time.

We can't ship to PO boxes. APO/FPO/DPO military addresses are fine.

Where your order ships from

Your order ships from our international partner warehouse and clears US customs on its way to you, which is why delivery takes longer than a domestic parcel would.

Processing time

We process orders in 1-3 business days. Business days are Monday to Friday, not counting public holidays. Processing can take longer around public holidays in the US or in the country where our partner warehouse is.

Delivery time

Once your order ships, delivery to the US typically takes 7-12 business days. Including processing, plan on about 8-15 business days from order to delivery.

We can't guarantee these times. Carrier delays, customs checks and bad weather can slow things down, and they're outside our control.

Shipping cost

Shipping is free on every order, and every parcel is tracked.

Duties and taxes

We prepay US import duties, so there's nothing to pay when your parcel arrives. If a carrier ever asks you to pay duties or import fees for your order, please email us before paying so we can sort it out with them. If you've already paid, email us the receipt and we'll refund those duties or import fees. Any sales tax that applies is shown at checkout.

Tracking your order

We email your tracking number when your order ships. If you don't see it, check your spam or promotions folder. You can also follow your parcel on our Track order page: quietsparkjewelry.com/pages/track-order. Tracking can take a few days to show its first update after the label is created.

Christmas and holiday orders

Order by December 1 for the best chance of delivery before Christmas. We can't guarantee delivery by any specific date. Carriers and customs are at their busiest in December, so it's best to order gifts early.

Address mistakes and changes

Please check your shipping address carefully at checkout. If you spot a mistake, email hello@quietsparkjewelry.com right away with your order number and the correct address. We'll do our best to update it before your order ships. Once it has shipped, we can't change the address.

If a parcel can't be delivered because the address was entered incorrectly or incompletely at checkout, email us. We'll check with the carrier and tell you what we can do, but we can't promise a free reship or refund in that case.

Lost parcels

If tracking shows no new update for 10 business days in a row, email us with your order number. We'll reship your order or refund you in full, whichever you prefer.

Marked delivered but missing

If tracking says your parcel was delivered but you can't find it:

  1. Check around your door, porch, mailbox and anywhere a parcel might be left.
  2. Ask your neighbors and anyone you live with.
  3. Wait one more business day. Parcels are sometimes marked delivered shortly before they arrive.
  4. Contact the delivery carrier shown in your tracking.

If it's still missing, email us with your order number. We'll ask the carrier to investigate and help however we can. Once a parcel is marked delivered at the correct address, we can't promise a free replacement or refund.

Damaged or wrong item

If your order arrives damaged, defective or wrong, email us a photo within 14 days of delivery. We'll send a free replacement or a refund, whichever you prefer, and you don't need to send anything back. Full details are in our Refund policy.

If we're running late

If we can't ship your order within the processing time above, we'll email you with a new estimated ship date and give you the option to cancel for a full refund.

Questions

Email hello@quietsparkjewelry.com. We reply within 1 business day, Monday to Friday.