Refund policy

Last updated: October 19, 2026

This policy covers orders placed at quietsparkjewelry.com.

At a glance

  • You can return unworn items in their original packaging within 30 days of delivery.
  • If an item arrives damaged, defective or wrong, email us a photo within 14 days of delivery. We'll send a free replacement or a refund, and you won't need to send it back.
  • 1-year sparkle guarantee: if a stone falls out or the clasp fails within 1 year of delivery, email us a photo and we'll replace the bracelet free. Normal wear, loss and misuse aren't covered.
  • If tracking shows no movement for 10 business days, we'll reship your order or refund it.
  • For questions, email hello@quietsparkjewelry.com. We reply within 1 business day, Monday to Friday.

30-day returns

You can start a return by emailing us within 30 days of delivery (the delivery date shown in tracking). The item must be:

  • unworn, and
  • in its original packaging, with the velvet gift box and any cards that came with it.

Trying the bracelet on to check the fit is fine. Please just don't wear it out.

You pay the return shipping. We don't take anything else off your refund: there's no restocking fee and no charge for your original (free) shipping.

If you need a different length, the quickest way is to place a new order in that length and return the first bracelet for a refund.

Gift two orders

If you return one bracelet from a Gift two order (2 bracelets for $209), we refund $104.50, the price you paid for that bracelet. If you return both, we refund the full $209.

Gift two takes $29 off once per order, so orders of 3 or more bracelets get $29 off in total (3 bracelets: $328; 4 bracelets: $447). If you return bracelets from one of these orders, we refund the price you paid for each bracelet you return, as shown on your order confirmation. The $29 saving is shared equally across the bracelets, so that's about $109.33 each for 3 bracelets ($328 / 3) and $111.75 each for 4 ($447 / 4).

How to start a return

  1. Email hello@quietsparkjewelry.com within 30 days of delivery. Include your order number and the item you're returning.
  2. We'll reply within 1 business day with our US returns address and instructions.
  3. Pack the item in its original packaging and send it with a tracked shipping service. Keep your tracking number.

Please send returns only to the address we email you. We can only refund returns that reach us, and tracked shipping protects you if a parcel goes missing.

When you'll get your refund

When your return arrives, we check it and refund your original payment method within 5 business days. We'll email you when it's done. Your bank or card provider may take a few more days to show it.

Refunds always go back to the original payment method. For a gift, that means the refund goes to the person who placed the order.

If a return arrives worn, damaged, or without its original packaging, we can't refund it. We'll email you to explain and arrange to send it back to you.

Damaged, defective or wrong item

If your order arrives damaged, has a defect, or isn't what you ordered (for example, the wrong length), email hello@quietsparkjewelry.com within 14 days of delivery. Include your order number and a photo that shows the problem.

We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send anything back.

1-year sparkle guarantee (limited warranty)

What's covered. If a stone falls out of its setting, or the clasp fails, within 1 year of delivery, we'll replace the bracelet free of charge, shipping included.

Who's covered. The guarantee stays with the bracelet, so bracelets bought as gifts are covered too.

When it starts. On the delivery date shown in tracking. It lasts 1 year from that date.

What's not covered.

  • Normal wear, such as light surface scratches or gradual changes to the metal's finish.
  • Loss or theft.
  • Damage from accidents or misuse, such as crushing or bending the bracelet.
  • Damage caused by repairs, resizing or other changes made to the bracelet after delivery.

How to claim.

  1. Email hello@quietsparkjewelry.com within the 1-year period.
  2. Include your order number (or the name and email address used for the order), a clear photo showing the missing stone or the failed clasp, and a short note about what happened.
  3. We'll reply within 1 business day. You won't need to send the bracelet back unless we ask.

If we can no longer get the same bracelet, we'll refund the price paid for it instead.

Who provides this guarantee. Quiet Spark, 5441 S Macadam Ave, Ste R, Portland, OR 97239, hello@quietsparkjewelry.com.

This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state. It is in addition to any rights you have under the law, not a replacement for them.

Lost in transit

If your tracking shows no new update for 10 business days in a row, email us with your order number. We'll reship your order or refund you in full, whichever you prefer.

If tracking says your parcel was delivered but you can't find it, please see our Shipping policy.

Cancelling an order

Email hello@quietsparkjewelry.com as soon as possible with your order number. If we can still stop your order before it ships, we'll cancel it and refund you in full. Once your order has shipped, you can use the 30-day return process above.

What can't be returned for a refund

  • Items that have been worn, altered or resized, or damaged after delivery.
  • Items returned without their original packaging.
  • Returns started more than 30 days after delivery.
  • Return parcels sent to any address other than the one we email you.

We also don't refund the cost of shipping a return back to us. If your item arrived damaged, defective or wrong, there's nothing to send back, so there's no return shipping to pay.

Questions

Email hello@quietsparkjewelry.com. We reply within 1 business day, Monday to Friday. We don't have a phone line.